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Get Support

All support requests start by direct messaging the Crimson Jule bot on Discord.

How it works

  1. Open a direct message with the Crimson Jule bot in Discord.
  2. Choose the type of request that best matches your issue.
  3. Follow the bot prompts to describe your problem.
  4. Attach evidence (clips, screenshots, links) when prompted.
  5. Staff will review your case and respond through the bot or staff channels.

Supported Request Types

General Help

Type: help

Open this request type through the bot DM intake menu.

Player Report

Type: report

Open this request type through the bot DM intake menu.

Bug / Server Issue

Type: bug

Open this request type through the bot DM intake menu.

Ban or Punishment Appeal

Type: appeal

Open this request type through the bot DM intake menu.

Staff Concern

Type: staff_complaint

Open this request type through the bot DM intake menu.

Other

Type: other

Open this request type through the bot DM intake menu.

Evidence & Attachments

When reporting players, bugs, or appeals, include as much detail as possible. The Crimson Jule bot accepts evidence through its DM intake flow — clips, screenshots, links, and written descriptions help staff resolve cases faster.

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